March 9, 2011 - Helpdesk Pilot Blog - Product news and updates, tips & announcements

Helpdesk Pilot at CeBIT, Day 5 – Pictures

by Vikram Bhaskar — 09 Mar 11

After months of preparation, working towards the release of V5 and our planned launch at CeBIT, the last few hours of our CeBIT 2011 experience were upon us.

CeBIT’s annual schedule is designed in such a way that day 5 always falls on a Saturday, to ensure that the general public gets a chance to visit and savour the immense tech-based products and services being exhibited. We were pleased to have a number of university students requesting for more information on Helpdesk Pilot, in a means to stay updated on growing trends in the software market.

Towards the latter half of the day, there was clearly a more relaxed atmosphere across the hall as we and other exhibitors began to unwind and network with each other. We had Google Enterprise located right behind our stand, the folks from Shopware opposite us and the lovely ladies from Hermes right across the aisle from us.

In our 5 days at CeBIT 2011, we made some new friends, met a number of old friends and hopefully made a positive enough impact to drive further interest in Helpdesk Pilot. A truly worthwhile experience and we’re already looking ahead to CeBIT 2012!

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Helpdesk Pilot at CeBIT, Day 4 – Pictures

by Vikram Bhaskar — 09 Mar 11

Another fruitful day spent interacting with visitors, many of whom were representatives of businesses involved in providing IT services across the European region. Discussions after our demos took on a more technical theme and it was good to receive positive feedback on Helpdesk Pilot’s revamped architecture, including the technology on which the application is built.

We’ll be explaining more about the new architecture in a separate post, so do keep an eye out for that.

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Helpdesk Pilot at CeBIT, Day 3 – Pictures

by Vikram Bhaskar — 09 Mar 11

Our friends at Brand New have really done a great job in producing our first ever stop motion video, which portrays the concept of help desk management in a visually appealing manner.

Many businesses today just aren’t aware of the manner in which their incoming requests can be handled and so the need for a help desk management software may not be immediately apparent to them. We noticed that a number of visitors approached us right after they had viewed the “Helpdesk Pilot experience video”, requesting for a demo on how exactly requests can be managed more efficiently.

We were elated when we met representatives of a German movie production company, who spent time outside our stand viewing the video with a smile on their faces. They may not be in the market for a help desk right now, but as a result of the video, they certainly know how a help desk can contribute to their business needs!

If you haven’t seen the video yet, check it out here!

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Helpdesk Pilot @ CeBIT, Day 2 – Pictures

by Vikram Bhaskar — 09 Mar 11

Hannover’s winter temperature dropped by a degree or two on Day 2 (March 2nd), which made for a rather chilly experience during our early morning walk from the Messe Noord tram station to Hall 6.

Our day started off with visits from existing Helpdesk Pilot customers in Germany and it was a pleasure to be able to personally meet and interact. As the day progressed, we got busier with product demos and it was late in the afternoon when we realized we had skipped lunch. Following a short trip around the hall to evaluate available options we found an ice cream stall with a truly delightful dark chocolate offering. A blissfully rewarding meal indeed.

The stream of visitors certainly picked up on day 2 and it was evident that every exhibitor was kept busy. CeBIT attracts a global audience and we had visitors coming in from as far as North America, the Middle East as well as countries in Northern & Central Africa.