Wanted to filter tickets based on the staff member it is assigned to? Wanted to know the tickets that have not yet been assigned to anyone? We have a solution. Helpdesk Pilot 2.2.0 (and above) offers a staff based ticket filtering and you don’t have to look around to find how you can apply this filter. Just use the search box. Search for staff: john to list all tickets assigned to john. And to list all tickets that remain unassigned search for staff: none. It’s simple, quick and can be used in conjunction with other status filters available. Click here to see examples and screenshots of this useful feature.
Tags: Tips & Tricks