A timely response is what makes a customer happy. It shows that the customer is important to you and you care about his/her concerns. Helpdesk Pilot SLA feature is a great way to ensure that all customer support queries are attended to on time.
However, if you don’t have service level agreements with your customers or just want a quick fix to access tickets that are past their due, you are in luck. A combo of the Due Date feature and smart rules can help you achieve similar results.
