Search Tickets by ticket number. Just type the ticket number in the search field to get to a particular ticket number. Example, ST0000012 will look for ticket ST0000012. Alternatively, you can search for 0012 (at least 4 digits are required).

Tags: Tips & Tricks

This entry was posted on Thursday, June 7th, 2007 at 5:48 pm and is filed under Helpdesk Pilot. You can follow any comments to this entry through the RSS 2.0 feed. You can leave a comment, or trackback from your own site.