A typical life-cycle of a new ticket at Helpdesk Pilot daybreakers download begins with Pre-Sales moves to Sales , occasionally then passed on to the Installation Department and finally lands up with the Support team. By now the ticket is already over 20 responses long and the original message of the customer is irrelevant and out-dated. This is where Split Tickets introduced in 2.5.0 comes very handy. Click here to see how split tickets feature works. So, next time you want to pass a ticket to another department consider using Split Tickets option.