Is Helpdesk Pilot an Open Source Help Desk Software? Many of our customers want to know if Helpdesk Pilot application code is Encrypted. The answer is NO. The php source code is open but not licensed under the open source license. While you are free to modify the look & feel of the application you are not permitted to modify PHP source. PHP Source code modification is not advisable for two main reasons:

• With every upgrade you are most likely to loose your changes
• More importantly, we cannot support daybreakers download modified source code

Helpdesk Pilot is largely deployable as the source code is not encrypted and works with most of the shared hosting providers. Make sure you stay upgraded to the latest version.